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RETURNS & EXCHANGE POLICY FOR ONLINE SALES ONLY
At Nathan Paul Swimwear we are committed to selling high-quality products which we hope you'll enjoy using. However we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought from us.
Defects/ProblemsIf there is a problem with our product (if it is defective, if it is not fit for the purpose it was designed to achieve or if it does not match the description on our website), you may be entitled to a refund, replacement, repair or compensation. At Nathan Paul Swimwear, we want to make sure you get what you are entitled to.
You should return any such product to us as soon as possible after you identify the problem. We recognise that such products might not be in fully resalable condition when they are returned to us.
If you are entitled to a refund, Nathan Paul Swimwear Australia will refund to you the price that you paid for the item, the delivery costs that you paid to have the items sent to you and the delivery costs for returning the item to us.
Refer also to the Refund Policy below
Change of Mind
Nathan Paul Swimwear can not accept a ‘change of mind’ purchase. Swimwear being an intimate product we strongly advise you choose rightfully.
Refer also to the Refund Policy below.
Exchange/SwapIf you would like to exchange any of our products (to get a different size or colour etc), we will happily exchange it for what you want if you return it to us in a Fully Resalable Condition*** within a Reasonable Period** after you receive from us (subject to availability).
You will be responsible for the delivery charges associated with, firstly, returning the exchanged item to us and, secondly, for our delivery charges in sending the replacement item to you.
Note: For obvious reasons, returns/exchanges on customised products are normally only accepted on faulty items.
We recommend that you should always keep your order number, which can be found on your order confirmation email or on the delivery packaging, as you will need it as proof of purchase in the event of any after-sales queries.
Please refer to the Returns and Exchanges Procedures below for specific information about how to manage your return.
"FULLY RESALABLE CONDITION"***
If you want a refund or exchange, the goods must not have been used, worn, washed or damaged in any way. The original packaging and swing tickets must remain intact and swimmer items will only be accepted with the hygiene sticker in place.
If we find that the product has not been returned to us in a Fully Resalable Condition, we reserve the right to refuse a refund or exchange on the item.
If you want a refund or exchange, the goods must be returned to us as soon as practicable after you receive them. Unless there has been some delay in delivery of the products to you, we usually regarded 10 days to be a "reasonable period" for you to arrange to return the goods to us for refund or exchange.
CHANGE OR CANCEL AN ORDER
If you wish to change or cancel an order before it has been dispatched, you can contact our Customer Service department on +613 9200 7045 any time between 9am and 5pm Monday to Friday (AEST), excluding public holidays. Please have the order confirmation number and date the order was placed to hand. They will be happy to cancel the existing order and create a new order for you. If your order has already been dispatched or delivered, then you will need to follow our Returns & Exchange Policy above.
AUSTRALIA AND NEW ZEALAND RETAIL PURCHASES
If you bought your Nathan Paul Swimwear product from a third party retailer (i.e. a shop that sells Nathan Paul swimwear products but which is not exclusively Nathan Paul Swimwear) please take your purchase back to the shop and they will arrange your exchange or refund. Please note that their terms and conditions for returns may be different to ours.
RETURNS & EXCHANGE PROCEDURESStep 1 - Complete Nathan Paul Swimwear Returns Form
To help this process your request, you should correctly complete and enclose with the returned goods the ‘Nathan Paul Swimwear’ Returns Form. You will find this on the reverse of your delivery note, which is also your proof of purchase. If you are unable to find your returns form, please contact us at firstname.lastname@example.org